Cancellation & Rescheduling Policy
At HR Tag Team Consulting, we understand that unexpected events and schedule changes can occur. To ensure we can effectively manage appointment availability and provide timely, professional service to all clients, we have established the following cancellation and rescheduling guidelines. By scheduling a consultation, clients agree to these terms.
1. Rescheduling Appointments
To allow adequate scheduling flexibility, we request that rescheduling requests be submitted at least 24 hours prior to the scheduled consultation time. While we will make every effort to accommodate changes requested within 24 hours, availability cannot be guaranteed.
2. Appointment Cancellations
Cancellation requests should be submitted within 24 hours.
3. Late Cancellation Policy
Cancellations received less than 24 hours before the scheduled consultation are considered late cancellations. Consultation time is reserved specifically for the client, late cancellations are not eligible for a refund.
4. No-Show Policy
Clients who fail to attend a scheduled consultation without providing advance notice may be considered a "no-show." A client will be classified as a no-show if they do not join or arrive within 15 minutes of the scheduled start time. No-show appointments are non-refundable and may require payment before future appointments can be scheduled.
5. Late Arrival
Clients arriving after their scheduled start time may still receive their consultation; however, the session may end at the originally scheduled time to avoid delays for other clients. For example, if a 30-minute consultation is scheduled for 2:00 PM and the client arrives at 2:10 PM, the consultation may still conclude at 2:30 PM.
6. HR Tag Team Consulting-Initiated Changes
If HR Tag Team Consulting must cancel or reschedule a consultation due to unforeseen circumstances, the client will be notified as soon as reasonably possible and provided the option to reschedule the appointment or receive a refund in accordance with the applicable payment terms.
7. Client Communication Responsibility
Clients are responsible for providing accurate contact information when scheduling consultations and for monitoring email communications related to their appointments. HR Tag Team is not responsible for missed consultations resulting from incorrect contact information, spam filters, technical issues on the client’s end, or failure to review appointment reminders. Clients are encouraged to retain appointment confirmation emails and calendar invitations to help ensure timely attendance and avoid missed appointments.
HR Tag Team Consulting reserves the right to update this policy at any time to support efficient scheduling and exceptional client service.
